What delivery options do you offer?
- We offer a home delivery service with free of charge. Times and cost for deliveries will vary depending on the location. For more indormation please see our delivery information page.
What time does TILLY'S CONCEPT customer care team operate, and how can I get in contact?
- You can contact our customer care team at tel. # 1779-5090 or whatsapp 3335-2922. We are open from 9 am-9 pm, 7 days a week.
Can I view my order history?
- You can view your orders at any time using our website. Simply follow the steps below.
Log- in to our website and click on my Account at the top of the page.
Click on the link view orders.
Can I track my orders online?
- You can track your order online using unique order tracking link that is sent via email.
How long does delivery takes?
- 3-7 business days.
I've receive my order but its not suitable how do I return or exchange it?
- Tillys Concept is dedicated to offering the highiest levels of quality and service. We gladly offer exchange the item at your choice and refund in the form of store credit note. Please visit our Returns & Exchange page for full details.